What this covers
This explains what Juu collects, why, who handles it and what you can do about it. Juu follows the Ghana Data Protection Act, 2012 (Act 843) and the Nigeria Data Protection Act, 2023, and treats other users with the same care. Contact for any privacy question: info@juutech.africa.
What Juu collects
- What you type and upload: your home brief, plot edges and location, uploaded site plans and reference photos, and your chat requests for changes.
- Your designs: the plans, 3D model, revisions, images and PDFs Juu creates, saved only when you sign in and save.
- Your account: your name, email and a hashed password, and a record of your signed-in browsers (device type, IP address and times) so you can see and sign them out in Settings.
- Anonymous usage analytics: which pages and steps are used, and how long generation takes. Events carry ids, counts and timings. They never include your brief, plot, name or email. Measurement is cookieless unless you accept analytics cookies; withdrawing clears browser identifiers and returns to cookieless measurement. If you accept, PostHog also records your approximate location (country, region and city) from your IP address.
Without an account, your draft stays in your own browser until you save. Juu does not collect payment details.
Why, and on what basis
To create, save and show your designs and run your account (to provide the service you ask for); to keep Juu secure and fix faults (our legitimate interest); and to measure how Juu is used through anonymous cookieless measurement. Analytics cookies require your consent, which you can withdraw at any time in Cookie settings.
Who handles your data
Juu uses these providers to run the service. They process data on our behalf.
- Google (Gemini on Vertex AI): receives your brief, plot shape, uploaded site plans, photos and requests so the AI can read the plan, design the home and make images. Do not upload anything you do not want processed this way.
- PostHog: anonymous product analytics using a daily server-side hash before consent or after decline, with cookies only after Accept. Hosted in the region configured for Juu (EU or US).
- Cloudflare: serves the website and passes requests to the server. Cloudflare Turnstile checks requests to start designs, uploads and sign-up for abuse.
- Google Cloud: runs the Juu server.
- Neon: hosts the database that holds accounts, designs and images.
Some of these providers are outside Ghana and Nigeria, so your data can be processed abroad. We do not sell your data.
How long it is kept
Saved designs and your account are kept until you delete them. Deleting your account in Settings removes your account and saved designs. We retain hashed request subjects (derived from an IP address or account email), request IDs and timestamps for 30 days so retries return the same design or image job, including after deletion. This history contains no brief text or images. Anonymous drafts live in your browser; clear your browser data to remove them. Backups and provider logs may keep copies for a short time afterwards.
Your rights
Under the Ghana and Nigeria data protection laws you can ask to see the personal data we hold about you, have it corrected or deleted, object to or restrict some uses, and withdraw consent. You can delete your account yourself in Settings, and change your name or password there. For anything else, write to info@juutech.africa. You can also complain to the Data Protection Commission (Ghana) or the Nigeria Data Protection Commission.
Children
Juu is not for people under 18, and we do not knowingly collect their data.
Changes
If we change this policy in a way that matters, we will update the date above.